Her Career Spans over 19+ years of Experience across various functions such as Training, Operation & Quality.

She has dedicated the last 15 years to Leadership & Talent Development, Behavioural Training, Content Creation, Quality, Process improvements and Project management across Retail, ITES-BPO, BFSI & IT industry. She has worked with organizations such as Future Group, Prime Focus Technologies, SBI General Insurance, WNS & SERCO. Has trained over 8000+ Professionals and coached almost 80 Trainers & Team members.

Her Forte lies in her broad exposure & extensive experience in setting- up/re-establishing Training Functions and OD Interventions for Organizations. In her previous stint she has successfully created & drove projects on Enhancing Employee Performance and Efficiency through creative Learning & Business Simulations. She has been with Kaya since April 2018 and has successful launched Kaya’s Culture & Values Matrix in 2019, Improved Training Functions’ Capability & Deliverables and has been Instrumental in establishing Training function to play a critical role in Business outcomes and Customer experience.

She is a B.Sc Graduate and has specialized in Consumer Resource Management. She possesses an International Certification in Training Skills from - City & Guild’s London Institute. She is a Certified Thomas PPA – DISC Practitioner and holds a Bronze certification in Kirk Patrick model – evaluating effectiveness. Certified on Instructional Design by SHRM and Competency Mapping from IHRD. Organization Development Analyst and Developer Certification with Middle Earth HR.


Dr Gaur has professional experience of 19 years in Training & Development in Education, Medical, pharmaceutical, Skincare, Healthcare and Wellness industry. Her academic excellence has gained her a recommendation to be a Lecturer in a medical college run by Rajiv Gandhi University of Health Sciences. She started her career providing education to aspiring doctors. In her past assignment she worked as a Product Specialist for a UK based Nutraceuticals Company, Goldshield Healthcare Pvt ltd and lead the team to improve the sale by providing quality information about the product/ to the customers.

Being a qualified Ayurvedic doctor, she did consultations for the patients for a chain of clinics, Guruprasad Arogyadham, for their Andheri centre along with continuing her own private practice as well 2008 – 09. She has learnt Panchakarma and Acupuncture treatment to teach and mentor junior doctors and technicians imparting all the knowledge and skills deemed critical. She has been with Kaya Since Nov 2009 and has been instrumental in driving Standardization in service SOPs, creating touch points to assess Training Quality and maintaining it across the training centres with an objective of building skilled Faculty for the Regional Teams to cater to the business need.


Shweta Gupta has overall experience of 7 years in the Beauty and Wellness industry. She joined the Operations Team with Kaya as a Lead Therapist however her accuracy and quality in service delivery across various technologies taught led to her being recognized as a Potential Talent for the Training Function. It’s been 4 years since then and she is a part of Kaya’s Training Team and has inducted multiple therapist across regions.

As a Cluster Training Lead with Kaya she has trained 500+ Therapists. Her forte has been to make her Trainees fall in love with the Technologies & Services trained at Kaya. She is highly creative in her teaching methodologies and has been known conduct unconventional exercises that positively engages the audiences. She has been recognized for GROOMING STANDARD and SERVICE QUALITY in her Cluster. She has completed her education from Mumbai university and Completed certification course of beauty from S.K Institute. She has been certified by Dale Carnegie for Facilitation skills.


Nisha has an experience of over 15 years in the beauty and wellness industry. She started her career as a beauty therapist and transitioned as an independent make up artist and hair designer. She was also able to launch her own entrepreneurial venture with a salon, that she successfully operated. With such varied experience, Nisha has been associated with teaching technical skills since 2015. She has been a faculty with VLCC before joining Kaya Ltd. in 2018.

She has trained over 800 participants during her career and is known for deconstructing complicated technical training topics into easy to learn instructions. She has a flair for writing which she puts to use in designing learning curriculum for her audience. With her experience of working as a freelancer and entrepreneur, she uses her knowledge to counsel and guide new entrants in this field to choose the correct career path.

Nisha is an engineering diploma holder in Industrial Electronics from Sinhgad Institute, Pune. She has also completed her beauty course of Advance Diploma In Cosmetology from VLCC Institute and is certified on various Wellness and Spa therapies. At Kaya, she has been certified by Dale Carnegie for her facilitation skills.


A creative and versatile trainer, having 18 plus years of experience in operations and imparting technical skills, she has spent the first 10 years of her working career in handling frontline operations. She uses this experience to infuse her sessions with a lot of interactive activities and real time scenarios, thereby making them robust learnings. Today she leads the North and East regional training and manages the training operations in both the regions.

She is associated with Kaya since March 2003 and dedicated the last 8 years in teaching technical skills and specializes in high end technologies and machines. With her influencing skills and ability to give critical feedback, she has groomed more than 4500 Kaya frontline employees. Rosy is an alumnus of the Delhi University. She is a certified Learning & Development Manager with high distinction from Middle Earth HR. She has also been certified by Dale Carnegie in Facilitation Skills.


A versatile trainer who makes her presence felt in the life of her Trainees by helping them choose and Identify and achieve their goals. Shalini has been working with Kaya since 2015 in the Operations Team however; due to her ability evaluate, execute, identify details and clarity of Service standard was transitioned to the Training function.

Today she is a Sr. Cluster Training Lead for the North Region. She is also responsible for ensuring uniformity with regards quality standards and service SOP Norm


Sanjeeta Athokpam has 9+ Years of experience in Training across Technical and Service quality Functions. She has worked with in companies like Derma-tech and Kaya Clinic in her previous stint. Passionate about making a difference she builds a safe and conducive learning environment that empowers participants to authentically discover new learning every time. As a Trainer and a facilitator, she infuses her trainings with varied activities that inspires participants to want to know more. She has trained over 2500+ professional in this respective field.

After completing her bachelor’s degree in arts, she went on to pursuing her course in Physiotherapy, Froebel’s Junior College, Hyderabad and has also done a course in Computer Application from Institute of Cooperative management, Manipur. She is Certified by Dale Carnegie to facilitate Soft skills Courses as well.

She is proficient with various technologies such as like Microdermabrasion, Laser (Alex, Candela, Cutera, Q-Switch), Aqua, Microcurrent, Chemical Peels, Body shaping and Hair Care.


Neha Misra is an enthusiastic Training professional with over 14 years of expertise in Make-up artistry and producing creative visual representations for Content Development. Her Knowledge base includes in-depth knowledge of skin, skin care & hair, make-up and beauty technology.

She has over 10 years of experience in imparting practical and technical training in the field of Beauty and wellness. Has worked with organizations such as VLCC Institute of Beauty & Nutrition and Bio- Clinic.

Having trained over 800+ individuals in cosmetology, her constant focus is on bridging the gap between conventional beauty treatments and cosmetic procedures for the target audience. She holds a Post Graduate degree in English Literature and has a Diploma in Fashion, Media and Make-up from Pearl Academy of Fashion. She also holds a Diploma in Beauty Culture and spa therapies from VLCC Institute. And is a Certified Instructional Designer (CID) from Middle Earth HR.


Nimmi’s profession career spans over 13 years across functions such as Training & Development, Operations and Customer Experience. Prior to working with Kaya, she was associated with the Hospitality Industry with Brands such as Accor & Wyndham hotels. She joined Kaya’s Operation Team as a Clinic Manager and then moved into Training.

Today She leads the Regional Training Team for South. Her strength lies in her Knowledge base which also makes her unique. Being from an Operational Background she combines her Practical experiences of Client management with the Technical Expertise to ensure excellence in Service Quality. She has trained 350+ professionals that includes Clinic Managers, Customer Care Executives & Therapists within just 2 years. In her current role she has been instrumental in Training Front- desk teams on processes like inventory management stock audits, sales, Cash-Till management apart from.

She is a B.Com. graduate in Accounting & Finance and a Diploma holder in Hotel & Tourism Management. She got her ESOL certificate from the University of Cambridge.

She holds a certification course in 'Learning & Development Manager' from Middle Earth HR and a Dale Carnegie Certification on Facilitation Skills.


Dr Rupali Purkar is a postgraduate - gold medalist, with a rich experience of 15 years in Wellness and Aesthetic Dermatology. Her inclination towards Beauty and Aesthetics made her pursue Fellowship in Medical Cosmetology. She has been passionate about training and was associated as esteemed faculty with Yavana Academy of Aesthetic Dermatology which educates budding aestheticians.

She joined Kaya limited in 2007 and has been a part of Training as well as Innovations’ team. She received many accolades like – ‘Innovations Award ‘and ‘Value Award’ due to her pivotal contribution in developing numerous premium facials, peels, laser, and hair services. Her active involvement in setting safety and quality standards for cosmetic procedure has been acclaimed.

During her previous endeavor she has worked as consultant for Hindustan Unilever’s Ayush Therapy center and Skin Smart Solutions Clinic. She has been a freelance medical writer for Singapore based Medica Comms where she has made contributions in innumerable projects in Aesthetic Dermatology.

She has been instrumental in developing technical modules, presentations, and standard operating procedures for bouquet of aesthetic services. With her flair for being an SME in Aesthetic Dermatology, she loves training aestheticians on innovative techniques and treatments. With a blend of both Clinical and Technical expertise she guides and coach’s aestheticians in starting their aesthetic set-up.


A Learning & Development Professional with overall 11 years of experience across sectors like ITES, Hospitality, Facility Management, Non-Banking Financial Services & Education. She has worked with Clients like Deutsche Bank, Tata Coffee, HAL, Northern Trust, Hewlett Packard, Westin Group. Apeksha has trained over 8000+ professionals in the areas of Behavioral and Soft Skills across Executive to Managerial levels.

Her forte lies in facilitation of Behavioral and soft skills trainings, Customer Experience & Leadership Development Programs and also well versed in ISO process and documentation. Apeksha is an Arts Graduate and has pursued her Master’s in Business Management with specializations in HR & Mktg.

She also has completed her B.Ed ( Bachelors in Education ) along with a Post-Graduation Diploma In Journalism. She is a Certified Facilitator by Dale Carnegie and Certified ISO Auditor. A sports enthusiast & a state Level player for Shotput, Discus Throw & Kabaddi. She loves spending her time Gardening and Biking.


A thorough sales and marketing professional with over 7 Years of experience in Key sectors of ITES, Education Technology and Hospitality.

Dhruv’s forte lies in developing exceptional sales strategy along with complementing marketing strategies to take the business development outcomes to great heights. He is also a sales trainer, speaker and consultant for business expansion.

At Kaya Training Academy, Dhruv leads the business development arm which involves acquisition of new business partnerships, marketing strategy, sales process implementation and business expansion to newer territories.

Dhruv has completed his masters from K.J. Somaiya (Marketing). He is known for his disciplined fitness regimen and loves playing the guitar and riding his bike during his free time. Feel free to write to Dhruv.sanghavi@kayaindia.net to kick-start a conversation!